KEEP IT SIMPLE

A SHORT GUIDE TO OUR STORE POLICY

AS IS

Furniture products sold AS IS are sold as you find them off the floor.

Any refurbishment may attract a service charge.

REFUNDS

Going Going Green will not issue a refund simply because a product is unsuitable.

Please consider your purchase carefully and ask any of our staff for advice as to how suitable the product will be for your requirements.

We will happily exchange or replace a product which is deemed to have a legitimate manufacturing fault.

Should you wish to return a product without an exchange, you are entitled to:

• a credit note for the value of the goods (freight is not included).

or

• a refund of the cost of the goods LESS a 20% handling/service fee.

WARRANTY

Going Going Green offers 12 months warranty on our own imported products.

Branded products will have varying warranties – depending on the manufacturer.

Ask any of our staff to clarify what warranty covers.

Should a product require service under warranty the goods may need to be returned to the store for assessment.

The responsibility for freight remains with the customer.

Boxed Goods

The Two Week Rule

Should you collect goods packed in boxes and choose to store them, check the goods prior to storage. Whilst warranty covers manufacturing faults it does not cover transport damage. Damage to boxed goods is a very grey area if there are no outward signs of damage to the packaging. This becomes especially pertinent in the event that you organize your own transport. You are welcome to inspect boxed goods on collection, however if you unpack the goods six months after you collected them and discover damages, we are less likely to offer an exchange. Consequently, Going Going Green will give you two weeks from the purchase date to make any claims for transport damage if it can be shown that it is not your fault.